General Terms and Conditions of Sales

Effective date: 16 July 2026

1. Background and General Terms

1.1 Background

La Boîte à Encas UK (“Foodles”) operates a digital Marketplace connecting you with Partner Restaurants, enabling you to place Group Orders and have Products delivered by Partner Restaurants to your business premises.

Foodles acts solely as an intermediary, providing an online Marketplace connecting you to Partner Restaurants. At no time does Foodles enter into a contract with you for the sale or delivery of Products, all contracts for the sale and delivery of Products are formed exclusively between you and Partner Restaurants. Foodles has no responsibility whatsoever for the collection, transportation, or delivery of Products, which are the sole responsibility of Partner Restaurants.

This document sets out the Terms and Conditions governing the access and use of the Service. Their purpose is to define the rights and obligations of the Parties.

You must read and understand these Terms and Conditions carefully, as they will apply to you when using the Service. By placing a Group Order through the Marketplace, you acknowledge that you have accepted and are subject to full compliance with these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not use the Service.

The version of the Terms and Conditions applicable is the version made available on the Site at the time of the Group Order.

1.2 Definitions

Terms included in these Terms and Conditions have the following meaning:

Account(s) means any accounts created by you through the Application or Site, required to access and use the Service;

Allowance means the prepaid credit balance made available by your Company to you through your Account, used to pay for Products through the Service;

Application means Foodles’ mobile application;

Company means the business entity that has entered into a service agreement with Foodles to make the Service available to its employees or authorised users;

Customer(s) means any person who uses the Service to place Group Orders as an employee or authorised user of a Company;

Force Majeure Events means all facts or circumstances unforeseeable, outside the control of the Parties, and which could not be prevented by the Parties, despite their reasonable efforts, including but not limited to: acts of God, war, terrorism, civil unrest, epidemics, pandemics (including Covid-19 and any variants thereof), fire, flood, earthquake, storms, strikes, lock-outs, governmental actions, failure of telecommunications networks, or any other events beyond reasonable control;

Group Order(s) means collective Orders of Products from a single Partner Restaurant delivered to business premises where Customers from the same Company each select individual Products within a single consolidated Order;

La Boîte à Encas UK / Foodles means La Boîte à Encas UK Ltd, a private limited company registered with the Registrar of Companies for England and Wales under No. 13746097, whose registered office is located at 8th Floor South 11 Old Jewry, London EC2R 8DU, United Kingdom;

Marketplace means Foodles’ digital platform, used to connect you to Partner Restaurants;

Order(s) means any purchase made by you from the Marketplace;

Order Window means the specific period during which you may place, review, amend, or cancel your individual selection within a Group Order, as displayed on the Marketplace. Once the Order Window closes, no changes can be made;

Party(ies) means individually or collectively you and/or Foodles;

Product(s) means any food products and/or beverages sold by Partner Restaurants through the Marketplace;

Partner Restaurant(s) means any restaurants made available on the Marketplace to sell their Products to you;

Service(s) means Foodles’ Marketplace platform enabling you to browse, select, and pay for Products from Partner Restaurants via Group Orders, and for Partner Restaurants to deliver Products to your business premises;

Site means Foodles’ web application, accessible at https://grouporder.foodles.co/auth;

Top-Up means a supplementary payment made by you, by credit or debit card, to cover any amount that exceeds your available Allowance balance at the time of placing an Order;

Worry-Free Period means the specific cancellation window published by each Partner Restaurant on the Marketplace, during which you may cancel your Order free of charge;

Terms and Conditions means the applicable Customer Terms and Conditions.

1.3 General Terms

To use the Service, you must comply with these Terms and Conditions and act accordingly. The use of the Service without lawfully and fairly respecting these Terms and Conditions allows Foodles to prohibit you from using the Service.

You are only allowed to use the Service for Orders made within the United Kingdom.

‍

2. The Service

2.1 Creation of an Account

To use the Service, you must create and activate an Account, using your business email address as login, on https://grouporder.foodles.co/auth. You must then confirm the creation of your Account by clicking on the link received in your business email account. Registration automatically leads to the opening of an Account under your name, enabling you to access your personal space and manage your Orders.

You warrant that all information given in the registration form is accurate, truthful, up-to-date, and not misleading. You undertake to use your Accounts personally, and to prohibit any third parties to use it on your behalf, unless you bear full responsibility.

You are also responsible for maintaining the confidentiality of your Accounts and passwords, as well as for all activities that occur under them. In case of violations of these Terms and Conditions, Foodles reserves the right to prohibit access to your Accounts, or close them.

Your access to the Service is conditional on your continued status as an employee or authorised user of your Company under the service agreement between your Company and Foodles. If you cease to be an authorised user (for example, upon leaving your Company), your Company may instruct Foodles to suspend or terminate your Account. Foodles may act on such instructions without prior notice to you and shall have no liability to you for any resulting suspension or termination of access.

2.2 Type of Service

Foodles provides a Marketplace that connects you with Partner Restaurants, allowing you to place Group Orders via the Marketplace for delivery by Partner Restaurants to your business premises. Through this Service, you may place Group Orders, enabling you to combine your selection of Products into one single Order from the same Partner Restaurant, with delivery made by the selected Partner Restaurant to your business premises.

You acknowledge that Foodles acts solely as a technology intermediary to facilitate the display, ordering, and payment of Products offered by Partner Restaurants through the Marketplace. Foodles does not sell, collect, transport, or deliver any Products. No contractual relationship for the sale or delivery of Products is formed between Foodles and you. All delivery is performed exclusively by Partner Restaurants.

The Partner Restaurants listed on the Marketplace are made available on the Marketplace and are independent third parties. Each Partner Restaurant operates its own business and is solely responsible for its own Products, their preparation, packaging, quality, safety, and delivery to your business premises.

Upon placing an Order, you enter into a contractual relationship with the selected Partner Restaurant for both the sale and delivery of Products. The Order placed by you constitutes a contractual offer, which the selected Partner Restaurant has full discretion to accept or decline. A legally binding contract is formed only when the selected Partner Restaurant accepts your offer through an order confirmation. If the selected Partner Restaurant does not accept your offer, the offer will be automatically cancelled, and you will have no further obligations.

‍

3. Orders and Procedures

3.1 Placing a Group Order

You can place a Group Order by selecting Products made available by Partner Partners through the Marketplace during the Order Window. Upon selecting Products, your individual selection is added to the shared Group Order for that restaurant. Once the Order Window closes, the Marketplace automatically consolidates all individual selections from your Company placed with the same Partner Restaurant into a single Group Order and submits it to that Partner Restaurant. The Marketplace guides you through your selection process and allows you to review and amend your choices at any time during the Order Window. You are solely responsible for ensuring that all information provided on your business premises delivery address is accurate.

You acknowledge that prices on the Marketplace may differ from those listed by Partner Restaurants on their websites, due to the Service provided by Foodles. Accordingly, when placing an Order, you agree to pay the price displayed on the Marketplace.

You acknowledge that images of Products on the Marketplace may not be representative of the actual Products prepared by the Partner Restaurant. Foodles shall not be liable for the accuracy of the image provided by Partner Restaurants to advertise their Products.

3.2 Amending Group Orders

The ordering process allows you to check and amend any errors before submitting your selected Products . You are responsible for ensuring that all details about the quantity of the Products purchased are accurate before placing an Order. You may amend your Orders at any time during the Order Window, or until the Partner Restaurant has accepted the Group Order, whichever occurs first. Once the Order Window closes or the Partner Restaurant accepts the Group Order, you will not be able to change your Orders without the express consent of the selected Partner Restaurant.

If you wish to amend your Orders after the Order Window has closed or after Partner Restaurant acceptance, please contact Foodles customer service immediately at support@foodles.co. However, there is no guarantee that Foodles will be able to reach the selected Partner Restaurant, or that the Partner Restaurant will agree to amend your Order. You acknowledge that you remain liable for your original Orders, unless the Partner Restaurant explicitly confirms the amendment.

3.3 Cancelling Group Orders

Because the Products ordered by you are perishable and likely to expire quickly, the statutory fourteen (14) day “cool-off” period for online contracts does not apply to the purchase of Products.

You may cancel your Group Order free of charge at any time during the Order Window, or until the Partner Restaurant has accepted the Group Order, whichever occurs first. This cancellation window is also expressly indicated as the Worry-Free Period on each Partner Restaurant’s listing. Refunds will be issued in the form of a credit to your Allowance balance, or to your original payment method for any Top-Up amounts paid. Once the Order Window has closed and the Partner Restaurant has accepted the Group Order, you will not be entitled to any kind of refund. Cancellation after this point is technically disabled within the Application and Site.

Notwithstanding the above, in the event that a Group Order is cancelled after the Worry-Free Period has elapsed, whether by mutual agreement with the Partner Restaurant, by Foodles at the Customer’s request, or otherwise, a cancellation fee reflecting costs already incurred by the Partner Restaurant may apply. Such fee, where applicable, will be deducted from your Allowance or invoiced to your Company.

You acknowledge that once your Account is deleted, any pending Orders will be automatically cancelled, without giving the right to any kind of refund. You remain entirely liable for any fees for Orders submitted prior to the closure of your Account.

3.4 Group Orders Delivery

Foodles facilitates arrangements whereby Partner Restaurants will endeavour to ensure that all Products ordered within a single Group Order, provided that they are selected from the same Partner Restaurant, are delivered to the business premises in a single delivery. However, since Partner Restaurants operate independently, Group Orders placed with multiple Partner Restaurants will be handled as separate deliveries and will not arrive at the same time.

All delivery is performed solely by Partner Restaurants, who are responsible for the collection, transportation, and delivery of Products. Any delivery fees set by Partner Restaurants will be clearly displayed on the Marketplace before you submit your Order. Foodles has no control over, and accepts no responsibility whatsoever for, the delivery services performed by Partner Restaurants.

By placing a Group Order, you guarantee that you, the contact person designated by your Company, or another authorised representative, will be present at the delivery address to receive the Products. If no authorised person is not present at the delivery address when the Order is delivered, the Partner Restaurant will make reasonable efforts to contact the person designated by your Company. If the Partner Restaurant is unable to reach that person within a reasonable time, the Partner Restaurant may, at its sole discretion, leave the Order at a safe location near the delivery address or cancel the delivery. Foodles has no control over, and accepts no liability for, the Partner Restaurant’s decisions in such circumstances. In any case, if the delivery is cancelled due to absence or failure to respond, you will remain liable for the full Order value and any applicable delivery fees.

You acknowledge that all delivery times provided are estimates only. Accordingly, neither Foodles nor the selected Partner Restaurant guarantees that Orders will be delivered within the estimated times. Foodles is not responsible for non-delivery or delays for any reason whatsoever, including without limitation Force Majeure Events. All matters relating to delivery are the sole responsibility of Partner Restaurants.

‍

4. Health and Allergens

4.1 Partner Restaurant Responsibility

Partner Restaurants are solely responsible for the ingredients, composition, preparation, quality, safety, and allergen labelling of their Products, in compliance with all applicable food safety legislation including the Food Information Regulations 2014 and the Food Information (Amendment) (England) Regulations 2021 (Natasha’s Law). Foodles acts solely as a technology platform and does not inspect, verify, pre-screen, or take any responsibility for Partner Restaurants or their Products. Foodles accepts absolutely no liability and shall not be held responsible for:

any incorrect, incomplete, missing, or out-of-date allergen or dietary information provided by Partner Restaurants;
the safety, quality, composition, or fitness for consumption of any Products;
any health issues, allergic reactions, intolerances, illnesses, injuries, death, or other consequences arising from the consumption of or exposure to Products prepared and supplied by Partner Restaurants;
any consequences arising from your reliance on Product information, including allergen information, displayed on the Marketplace.

4.2 Your Responsibility

You are solely and personally responsible for checking the ingredients, allergen content, and dietary suitability of all Products before placing an Order, both for yourself and for all persons for whom you are ordering.

⚠ ALLERGEN WARNING — READ THIS BEFORE PLACING ANY ORDER

DO NOT rely on allergen or dietary information displayed on the Marketplace. This information is provided by Partner Restaurants and may be incomplete, inaccurate, or out of date. Foodles cannot verify it.

If you or ANYONE for whom you are ordering has a food allergy, intolerance, or any dietary requirement, you MUST contact the Partner Restaurant directly — by telephone or other direct means — BEFORE placing your Order, to obtain current allergen information.

DO NOT use the notes or messaging features on the Marketplace to communicate allergy or dietary information. These are not monitored by Partner Restaurants for allergen purposes and cannot substitute for direct contact.

By placing an Order, you confirm that you have either: (a) verified directly with the Partner Restaurant that the Products are suitable for all intended recipients; or (b) confirmed that no recipient has any allergy, intolerance, or dietary restriction that could be affected by the Products ordered.

‍

5. Complaints

In the event of disputes relating to the Service, the Parties shall attempt to reach an amicable agreement to resolve any difficulties that may arise. However, if you are unsatisfied with the quality or quantity of Products delivered or a service provided by a Partner Restaurant, you must report your issue to the selected Partner Restaurant in the first instance.

You may also send your complaints by email to Foodles, mentioning the difficulties and/or failures of the Service, at the following:

Email address: support@foodles.co; or
Postal address: Chocolate Factory 102 - Clarendon Road, Wood Green, N22 6XJ

In the event of a response deemed unsatisfactory by you, or a lack of response from Foodles within fifteen (15) days from receiving the complaint, you may partake in an alternative dispute resolution, free of charges for you. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without the Parties having to go to court. If you are dissatisfied with how Foodles has handled a complaint, you can enter into an alternative dispute resolution with Foodles. You can submit a complaint to an accredited ADR provider via the Centre for Effective Dispute Resolution (CEDR): https://www.cedr.com/consumer/.

In case you are still unsatisfied with the alternative dispute outcome, you can bring legal proceedings.

‍

6. Payment

6.1 Service and Delivery Fees

All applicable service charges charged by Foodles, and any delivery fees set by Partner Restaurants, will be clearly displayed on the Marketplace before you place an Order. You acknowledge that these fees can vary and may depend on different factors, such as the Partner Restaurant selected, the value of the Order, and your location.

6.2 Product Prices

All prices advertised on the Marketplace are provided in British pounds (£), including all taxes (VAT and other applicable taxes).

You acknowledge that Partner Restaurants operate independently, setting out their own prices for Products as displayed on the Marketplace. Each Partner Restaurant is solely liable for updating and maintaining the accuracy of its prices on Products. Accordingly, Foodles is not liable for any incorrect pricing provided by a Partner Restaurant. You acknowledge that prices may differ from those offered directly by the selected Partner Restaurant through its own website.

The total amount payable by you will include additional charges, such as delivery fees and service charges, which will be clearly displayed prior to any Order.

The price applicable to a Product shall be the price displayed on the Marketplace at the time you place your Order.

6.3 Allowance and Payment

Payment for Group Orders is generally managed through your Company’s Allowance. Where your Company has a service agreement with Foodles, your Company will load an Allowance to your Account, which you can use to pay for Products up to the available balance.

If the cost of your Order exceeds your available Allowance, you may make a Top-Up payment by credit or debit card to cover the difference. You will be shown any outstanding balance before confirming your Order. You are solely responsible for ensuring sufficient Allowance or Top-Up funds are available before placing an Order. If your Allowance has insufficient balance and you do not Top-Up, your Order will not be processed or communicated to the selected Partner Restaurant.

You are responsible for maintaining the confidentiality and security of your Account and payment credentials. Foodles shall not be liable for unauthorised use of your Account or Allowance, resulting from negligence or fault by you.

Once you make a payment, the Order becomes irrevocable and cannot be contested, unless the Order is rejected by the selected Partner Restaurant, in which case the amount will be refunded to your Allowance balance or original payment method. The amount paid by you is immediately subtracted from your Allowance or charged to your payment method.

By making a successful payment through your Accounts, you are discharged of your legal obligations to pay Partner Restaurant for the Products you ordered.

‍

7. Liability

You agree that the legal contract for the supply and purchase of Products and for the delivery of Products is formed directly between you and the selected Partner Restaurant. Foodles solely acts as a technology platform to facilitate the connection between you and Partner Restaurants. Accordingly, Foodles is not liable for any act or omission of a Partner Restaurant, including but not limited to:

The quality preparation, packaging, or safety of the Products;
The failure of a Partner Restaurant to fulfill an Order in accordance with your expectations;
Incorrect allergen labeling or dietary information provided by Partner Restaurants;
The collection, transportation, or delivery of Products, including non-delivery, late delivery, failed delivery, or any issue arising from the delivery process;
Delays in delivery times, which are estimates only;
Any loss, damage, illness, injury, or other consequences arising from Products supplied by Partner Restaurants.

Furthermore, Foodles shall not be held liable for any damages resulting from a breach of these Terms and Conditions by you or any third parties, whether such damages result from your negligence, fault, or actions or omissions.

Foodles’ sole responsibilities are limited to: operating and maintaining the Marketplace platform; facilitating the display, ordering, and payment process; and handling complaints in accordance with Clause 5.

Subject to the non-excludable liabilities set out below, Foodles’ total aggregate liability to you, for all losses arising under or in connection with these Terms and Conditions shall be limited to £500 or the total payments made to Foodles in the preceding three (3) months, whichever is lower.

Foodles excludes all liability for:

any loss of profits, sales, business, or revenue;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill or reputation;
loss or corruption of data; or
any indirect, special, incidental, consequential, or punitive losses or damages, even if foreseeable.

Foodles is not responsible for non-delivery or delays caused by Force Majeure Events, including but not limited to: blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning, epidemics, pandemics (including Covid-19), civil unrest, terrorism, war, stoppage of telecommunication networks, difficulties specific to telecommunication networks external to customers, as well as any legal or regulatory obligation or public order imposed by the competent authorities and which would have the effect of substantially modifying these Terms and Conditions.

Nothing in these Terms and Conditions seeks to limit or exclude Foodles’ liability for death or personal injury caused by Foodles’ negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

‍

8. Termination of Service

8.1 Service termination by Customers

You have the right to close or delete your Accounts at any time by contacting Foodles’ customer service at: support@foodles.co. Upon receipt of this request, the contract between you and Foodles will be terminated within seven (7) days, and will automatically delete your Accounts.

In the absence of such a request, the contract will be automatically terminated within seven (7) days of your deletion of the Account, via the Application or the Site.

In any case, upon the deletion of your account, any pending Orders will be automatically cancelled according to Article 3.3 of these Terms and Conditions. Termination of an Account by you does not exclude your liability for any amounts due for Orders submitted prior to closure.

Any remaining Allowance balance on your Account at the time of closure belongs to your Company and will be returned to your Company in accordance with the service agreement between Foodles and your Company. Foodles has no liability to you personally for any remaining Allowance balance.

8.2 Service termination by Foodles

Foodles reserves the right to terminate your access to its Service, without notice, under the following circumstances:

Any material breach of these Terms and Conditions;
Failure of payment: Foodles may suspend all or parts of its Service, until payment is made in full;
Any fraudulent or otherwise suspicious activity on your Accounts; or
Misuse of the Service, including abusive behaviour towards Partner Restaurants or Foodles’ customer service team; or
Instruction from your Company to revoke your access as an authorised user, including upon your departure from your Company or termination of your Company’s service agreement with Foodles.

Upon termination of your Accounts, you must immediately cease all use of Foodles’ Service.

‍

9. Intellectual Property Rights

You acknowledge that the Site and the Application are the property of Foodles and/or Partner Restaurants. Accordingly, all content made available on the Site and the Application (including but not limited to: images, text, logos, documents, downloadable files…) is protected and cannot be reproduced, represented or exploited by you in any form.

You can access the Site and Application for business use, but under no circumstances does it allow you to reproduce, modify, distribute, or re-use any content from the Site and Application without express written consent from Foodles or the relevant Partner Restaurant. Any unauthorised use constitutes an infringement of intellectual property law, which may give rise to legal sanctions.

The creation of hyperlinks to the Site and the Application using techniques such as framing or in-line linking is strictly prohibited without prior express written authorization from Foodles.

By agreeing to these Terms and Conditions, you consent to respecting all intellectual property rights belonging to Foodles and Partner Restaurants.

‍

10. Data Protection

Any personal data used and/or processed by Foodles will be collected, processed, and retained in accordance with the provisions of the UK GDPR. Under article 4 of the UK GDPR, Foodles acts as a data controller, meaning it is responsible for complying with legal obligations set out in article 5 of the UK GDPR.

Your Company, as part of its service agreement with Foodles, has confirmed to Foodles that it has provided you with appropriate information (a fair processing notice) regarding Foodles’ processing of your personal data in connection with the Service. If you do not believe you have received such a notice, please contact your Company’s HR or data protection team before using the Service.

Foodles may use aggregated and anonymised data derived from your use of the Service, and that of other authorised users of your Company, for the purposes of improving the Marketplace, generating usage analytics, and reporting to your Company. Such data will not identify you personally and is processed in accordance with Foodles’ Privacy Policy.

Note that Partner Restaurants will also independently process your personal data (such as your name and delivery address) in connection with your Orders. Each Partner Restaurant acts as an independent data controller and is responsible for compliance with applicable data protection law.

In accordance with applicable laws and regulations, you have various rights regarding the collection and processing of your personal data, including the right of access, rectification, opposition, and erasure, as well as the right to restriction of processing, and to data portability. To exercise these rights, you must submit a request to Foodles through:

Email at the following address: support@foodles.co
Standard or registered mail at the following postal address: Chocolate Factory 102 - Clarendon Road, Wood Green, N22 6XJ

For more information about collection, processing, storage, and retention of your personal data, please refer to Foodles’ “Privacy Policy” available through this link: [INSERT LINK TO PRIVACY POLICY].

‍

11. Entire Agreement

The Parties agree that if any provisions of the Terms and Conditions are found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms and Conditions constitute the entire agreement between the Parties. It supersedes all previous agreements and understandings between the Parties with the same subject matter.

‍

12. Language

These Terms and Conditions are made available to you in English. In the event, that these Terms and Conditions are translated into another language, the English version shall prevail and be the binding version between the Parties. Accordingly, any contradiction, or conflict regarding the interpretation of these Terms and Conditions shall be determined solely by reference to the English version.

‍

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by English laws, and any disputes shall be subject to the jurisdiction of the English courts. However, if you live in Scotland, you may bring legal proceedings in either Scottish or English courts, and if you live in Northern Ireland, you may bring legal proceedings in either Northern Irish or English courts.

In the event of disputes relating to these Terms and Conditions, the Parties shall attempt to reach an amicable agreement to resolve any difficulties that may arise. You must send your complaints or disagreement by email to Foodles, mentioning the difficulties, at the following address: support@foodles.co or Chocolate factory 102 - Clarendon Road, Wood Green, N22 6XJ.

In the event of a response deemed unsatisfactory by you, or a lack of response from Foodles within fifteen (15) days from receiving the complaint, you may partake in an alternative dispute resolution, free of charges for you. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without the Parties having to go to court. If you are dissatisfied with how Foodles has handled a complaint, you can enter into an alternative dispute resolution with Foodles. You can refer your complaint to CEDR at https://www.cedr.com/consumer/.

In any case, alternative dispute resolution not being mandatory, Parties can at any time withdraw from the process. However, if one Party wishes to engage in alternative dispute resolution, it must inform the other Party through registered letter with acknowledgment of receipt, explaining the dispute. Prior to any proceedings, you must address your complaints or disagreement to Foodles.

In case you are still unsatisfied with the outcome, you can bring legal proceedings.

‍

14. Amendments

Foodles reserves the right to modify at any time these Terms and Conditions, provided that it publishes the new terms and conditions on its Site, at least fifteen (15) days before they come into force. You will be notified of material changes by email. In this case, the applicable terms and conditions will be those in force on the date of your Order.

‍